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(U//FOUO) CRD News-in-Brief: New Tool to Support Visits to SID
FROM:
Technical Leader, Customer Gateway (S11)
Run Date: 02/17/2004
FROM:
Technical Leader, Customer Gateway (S11)
(U//FOUO) Today, the SID Visits team will begin user-testing of a new tool designed to support
the visit coordination process. The testing is part of a pilot effort in the Customer Relationships
Directorate to test commercial Customer Relationship Management (CRM) tools in SID.
(U//FOUO) Customer Gateway and Customer Response have worked diligently since early
October 2003 to implement Siebel, industry's leading CRM software. The tool, which has not
been given a fancy or technical cover name, will facilitate the coordination, tracking, and
reporting of SID visits as never before. Operational testing will begin upon completion of
associated system security processes.
(U//FOUO) POC:
, Customer Gateway, Technical Leader,
"(U//FOUO) SIDtoday articles may not be republished or reposted outside NSANet
without the consent of S0121 (DL sid_comms)."
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DERIVED FROM: NSA/CSSM 1-52, DATED 08 JAN 2007 DECLASSIFY ON: 20320108