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(U//FOUO) New Office Now Handling Cryptologic Services Group
(CSG) Support
FROM: Col Keith Pavlischek, USMC
Military Affairs Special Assistant, Customer Gateway (S11)
Run Date: 02/12/2004
FROM: Col Keith Pavlischek, USMC
Military Affairs Special Assistant, Customer Gateway (S11)
(U//FOUO) Customer Gateway (S11) is the organization within the Customer Relationships
Directorate that acts as the entry point for external customers seeking tailored products and
services from the Signals Intelligence Directorate. As part of transforming Customer
Relationships, Customer Gateway assumed responsibility for providing support to the
Cryptologic Services Groups (CSGs) in October 2003.
(U//FOUO) This shift in responsibility from the previous mission element, Military Integration
Office (S13), will now allow the Military Integration Office to focus all its energy on providing
support to crisis operations and exercise planning. This move, moreover, reflected a logical realignment of our most forward customer support organizations (CSGs) with the customer
Account Manager (AM) and Senior Executive Account Manager (SEAM) programs which also
reside in Customer Gateway.
(U//FOUO) A new CSG and Customer Visits Support branch within Customer Gateway has been
established to provide direct support to the CSGs. Critical functions include IT support (including
the management of Sun to NT migration), responsibility for CSG personnel management and
training, and planning and executing the worldwide CSG conference. Military Integration's
Military Support Officers (MSOs) will continue to provide planning and operational support to the
CSGs and will continue to recruit, train, deploy, and support personnel deployed to the forward
operational areas. In addition, Military Integration will remain the lead organization for National
Intelligence Support Team (NIST) support as well as support for those "CSGs" that have evolved
from NISTs or other NSA support to crisis operations. For USCENTCOM's area of responsibility
(AOR), for example, this means that the manning, logistical and planning support for NSA
personnel at Bagram, Kabul, Baghdad and Horn of Africa (HOA) will continue to be supported by
Military Integration.
(U//FOUO) The successes of the transition to date include:
Planning has begun for the first Worldwide CSG conference in several years, which will be
held at NSAW Headquarters on May 12-14, 2004.
A new three-year plan to upgrade the CSG IT desktop systems is in place. One third (13
locations) of the CSGs will be upgraded (and converted from SUN to NT at most CSGs) in
each of the next three years. This represents the first upgrades to the CSG architecture
in several years. The plan has been funded and implemented - CSG Pentagon was
successfully upgraded in December 2003.
FY04 CSG requirements for travel, equipment and supplies have been collected and
totaled. Funding has been identified to fulfill a large majority of the these needs; current
year is above average with respect to funding due to supplemental funding to support
OIF. A "working allocation" has been determined for each CSG that the NCR/ CSG Chief
can manage.
A needs assessment for training has been conducted and, in conjunction with the
National Cryptologic School, we have begun coordinating a baseline training plan for all
CSG personnel.
(U//FOUO) The CSG and Customer Visits Support Staff is located in OPS 2A, Room 2A0614. The
newly appointed branch chief is Mr.
. This staff's most immediate tasks include:
reviewing billets and funding required to support the CSGs in order to identify and rectify the
most pressing manning issues and shortfalls; planning and implementing an enhanced training
program for newly assigned CSG personnel; and identifying responsibilities that reside within
other SID organizations.
(U//FOUO) For more information, contact Col Keith Pavlischek, USMC, Military Affairs Special
Assistant, Customer Gateway (S11),
@nsa,
.
"(U//FOUO) SIDtoday articles may not be republished or reposted outside NSANet
without the consent of S0121 (DL sid_comms)."
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DERIVED FROM: NSA/CSSM 1-52, DATED 08 JAN 2007 DECLASSIFY ON: 20320108