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Letter to the Editor: More on Tool Development

SUMMARY

An analyst argues that the best ways to avoid “Roadblocks to Change” are to start small and improve incrementally, to be creative when developing tools, and to tailor them to the end-user — in this case, analysts.

DOCUMENT’S DATE

Jan 20, 2006

PUBLICLY AVAILABLE

Aug 15, 2018

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Page 1 from Letter to the Editor: More on Tool Development
DYNAMIC PAGE -- HIGHEST POSSIBLE CLASSIFICATION IS TOP SECRET // SI / TK // REL TO USA AUS CAN GBR NZL (U) Letter to the Editor : More on Tool Development FROM: the editor Unknown Run Date: 01/20/2006 (U//FOUO) Here's a final reader opinion on the "Roadblocks to Change" article : (U//FOUO) I'm not surprised about the content of this article. As an analyst I have been on the receiving end of both good and bad developments and the good ones tend to have the following characteristics: 1. They start small with incremental improvements. The large 5 year economic plans didn't work for the Soviet economy and they don't work for tool developments. In the large efforts, serving the project seems to become the goal and the actual product becomes secondary. In addition, large efforts lack the agility to cope with changing targets and technology. It is simply not possible to produce a requirements document that predicts all future needs. 2. They are analyst-directed. The best tools are developed when developers sit with the analysts everyday and see what the analysts really do. The developers take what they learn and the analyst comments and make the improvements without the need for users to fill out lots and paperwork and justifications. 3. They use developer creativity. No customer went to Thomas Edison with the requirements for the light bulb, he saw the need and used his creativity. When item 2 happens, developers see analyst needs and can bring their talents to bear. And the incremental improvement concept in item 1 allows the developer to make it happen. SERIES: (U) Roadblocks to Change 1. Study Points Out 'Roadblocks to Change' 2. Letters to the Editor : About 'Roadblocks to Change' 3. Letter to the Editor : More on Tool Development 4. Letter to the Editor : A Tool Developer's Perspective on 'Roadblocks to Change' 5. Letter to the Editor : Getting Buy-In for Tool Development 6. Letters to the Editor : Still More on Tool Development 4. They are user-focused. Research is great, but there is a big difference between a research-based tool concept and a real tool that analysts can use. The 80% solution often means that the developers have done the fun part, leaving the users to suffer the 20%. -- Anonymous (U) See also previous Letters to the Editor on this topic. "(U//FOUO) SIDtoday articles may not be republished or reposted outside NSANet without the consent of S0121 (DL sid_comms)." DYNAMIC PAGE -- HIGHEST POSSIBLE CLASSIFICATION IS TOP SECRET // SI / TK // REL TO USA AUS CAN GBR NZL DERIVED FROM: NSA/CSSM 1-52, DATED 08 JAN 2007 DECLASSIFY ON: 20320108
Page 2 from Letter to the Editor: More on Tool Development